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Tuesday, September 02, 2014
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Kudo & Wireless NRG, LLC Policies


Shipping & Delivery

 

Wireless NRG will typically ship all in-stock goods within 1 business day.  Any purchased backordered items will ship immediately upon arrival of the goods.  Since the actual delivery of your order can be impacted by many events beyond Wireless NRG's control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Privacy & Security

 

This Privacy Policy governs the manner in which Wireless NRG collects, uses, maintains and discloses information collected from users (each, a "User") of the www.KudoCase.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Wireless NRG.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Wireless NRG collects and uses Users personal information for the following purposes:
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • - To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • - To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Wireless NRG has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Wireless NRG
www.KudoCase.com
Wireless NRG, LLC ~ 30 Skyline Dr. STE #2400 ~ Lake Mary, FL 32746 ~ USA
[email protected]

This document was last updated on June 5, 2012

Returns, Replacements & Refund

 

We fundamentally believe you will be thrilled with the products you purchase from www.KudoCase.com. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For product returns, you may return your undamaged Kudo brand product with its included accessories and undamaged package within 14 days of purchase for a full refund.  Any damaged packaging or product may result in a restocking fee depending on the nature of the damages.  Please contact Wireless NRG, LLC for a short RMA and we will start the process immediately.

If you find that there were problems with your product from any manufacturer defect not caused by misuse or intentional damage you may return it to us within 1 year from date of purchase and we will exchange it for the same item.  If we do not carry the item any longer we will issue you a full store credit refund.

For an exchange or refund please make a request at our RMA (return merchandise authorization) page.

Ordering

 

Orders will be placed online through our secure server on a dedicated IP address.  Any orders placed on this site through the shopping cart and completed with payment will be viewable under the users (not guest) "my account" section.  From there you will be able to follow the process of the order, retain the shipping tracking information, and review any previous orders.  Any customers checking out as guest will still receive an email verification of the order, then of the tracking information when the order has been processed for shipping.

Payment, Pricing & Promotions

 

All orders must be paid in full before any goods are shipped.  Pricing may change from time to time due to new technologies available.  Any promotions must be redeemed upon the checkout process.

Updating Account Information

 

After you have created an account you have full access to your account and may update it at any time.  Click on "My Account" to make any updates or changes to your account information.